Join the leading CX event – NICE Interactions CX World Tour – to experience the latest innovation, insights, expert analysis, and best practices to transform your business and propel you into the future of customer experience.
Across multiple cities in the Asia Pacific, NICE Interactions is bringing together industry leaders and CX experts to explore the critical role of AI in CX and how to leverage it in every part of your business.
Register now and learn how to master AI in customer experience from CX leaders!
Interactions APAC is loaded with insights and expert panels to give you everything you need to know about creating world-class experiences
Hear from our customers with first-hand experience using NICE’s technology and master the art of AI in CX to successfully deliver a frictionless customer experience
Network with industry leaders and your peers and understand how you can stay ahead of your customers’ expectations and your competition
Have a blast with exciting gamification and fun activities, and be prepared to be wowed with more announcements coming soon. Interactions CX World Tour 2024 has it all!
| 1:00pm | Arrival & Welcome Drinks |
| 1:30pm | Welcome & Opening Address |
| 1:40pm |
Celebrity Speaker The All Blacks Way: A Model for Excellence in Any Field |
| 2:20pm | CX Innovation Session - NICE Roadmap |
| 2:50pm | Great Southern Bank - Fireside Chat |
| 3:25pm | Afternoon Refreshments |
| 3:55pm | Cloud Migration Journey Security Risks |
| 4:25pm | 2degrees - Case Study |
| 4:55pm | Closing Address |
| 5:10pm | Networking & Entertainment |
| 7:00pm | Event Concludes |
All Blacks World Cup Winning Coach
Director, Sales, ANZ | NICE
Senior Portfolio Consultant | NICE
Head of Customer Contact Centre |
Great Southern Bank
GM Operational Capability | 2degrees
CEO | Revio Cyber Security
| 12:00pm | Arrival & Welcome Drinks |
| 12:30pm | Opening Address |
| 12:35pm | Lunch |
| 1:15pm | CX Innovation Session - NICE Roadmap |
| 2:00pm | Toyota Financial Services - Fireside Chat |
| 2:35pm | Closing Address |
| 2:40pm | Networking |
Managing Director, ANZ | NICE
Senior Portfolio Consultant | NICE
Manager, ANZ - Digital, Analytics & AI | NICE
Credit Operations Manager |
Toyota Financial Services NZ
| 12:00pm | Arrival & Welcome Drinks |
| 12:30pm | Opening Address |
| 12:35pm | Lunch Begins |
| 1:15pm | CX Innovation Session - NICE Roadmap |
| 2:00pm | Ausgrid & Radiology SA - Fireside Chat |
| 2:35pm | Closing Address |
| 2:40pm | Networking |
Managing Director, ANZ | NICE
Senior Portfolio Consultant | NICE
Manager, ANZ - Digital, Analytics & AI | NICE
Partner Manager ASPs & Contractors | Ausgrid
CEO | Radiology SA
| 1:00pm | Arrival |
| 1:30pm | Welcome and Opening Address |
| 1:40pm | CX Innovation Session - NICE Roadmap |
| 2:10pm | Great Southern Bank – Case Study |
| 2:40pm | 2degrees – Case Study |
| 3:10pm | Afternoon Refreshments |
| 3:40pm | Optus Consumer – Case Study |
| 4:10pm | RAC – Case Study |
| 4:40pm | NICE Compliance |
| 4:55pm | Closing Address |
| 5:10pm |
Networking and entertainment Level 29/30 |
| 7:00pm | Event Concludes |
Managing Director, ANZ | NICE
General Manager, CX Suite | NICE
Chief Operating Officer |
Great Southern Bank
GM Digital Delivery | 2degrees
GM Operational Capability | 2degrees
Director of AI Product | Optus
Product Owner - CCaaS |
Royal Automobile Club (RAC)
General Manager, Compliance | NICE
| 1:00pm | Arrival |
| 1:30pm | Welcome and Opening Address |
| 1:40pm | CX Innovation Session - NICE Roadmap |
| 2:10pm | Great Southern Bank – Case Study |
| 2:40pm | 2degrees - Case Study |
| 3:10pm | Optus Consumer – Case Study |
| 3:40pm | Afternoon Refreshments |
| 4:10pm | Cloud Migration Journey Security Risks |
| 4:40pm | NICE Compliance |
| 4:55pm | Closing Address |
| 5:10pm | Networking and entertainment |
| 7:00pm | Event Concludes |
Managing Director, ANZ | NICE
General Manager, CX Suite | NICE
Head of Customer Contact Centre |
Great Southern Bank
GM Digital Delivery | 2degrees
GM Operational Capability | 2degrees
Director of AI Product | Optus
CEO | Revio Cyber Security
General Manager, Compliance | NICE
| 12:00pm | Arrival & Welcome Drinks |
| 12:30pm | Opening Address |
| 12:35pm | Lunch Begins |
| 1:15pm | Royal Automobile Club (RAC) - Fireside chat |
| 2:05pm | CX Innovation Session - NICE Roadmap |
| 2:25pm | Closing Address |
| 2:40pm | Networking |
Managing Director, ANZ | NICE
Senior Portfolio Consultant | NICE
Manager, ANZ - Digital, Analytics & AI | NICE
Product Owner - CCaaS |
Royal Automobile Club (RAC)
| 4:00pm | Registration |
| 4:15pm | Hole-in-one in the World of CX |
| 4:30pm | Stroke of Genius: Protecting and Saving Lives with Digital Transformation (hosted by Sanjay Gupta) |
| 5:00pm | Industry Panel: Harnessing CX AI and Ace in a Human Centric Business (moderated by Justin Loh) |
| 5:30pm | Coffee / Tea Break |
| 5:50pm | Fireside Chat |
| 6:20pm | Angle of Attack: Master the Art of AI in CX |
| 7:05pm | Swinging Good Times |
| 7:15pm | Games, Dinner and Networking (Winning team to be announced at 8:00pm) |
VP, South Asia & Middle East | NICE
General Manager - Group Cloud, Infrastructure & IT Operations | ISOS
Managing Director | Accenture
Chief Business and Development and Customer Officer, APAC | Teleperformance
Regional Sales Director, SEA | NICE
Director, Pre-sales | NICE
Software Engineer | Interact CX
Account Executive | NICE
| 2:00pm | Registration |
| 2:15pm | Let the Show Begins |
| 2:30pm | A Star is Born: BRS – A Success Story |
| 3:00pm | Industry Panel: Harnessing CX AI and Waltz in a Human Centric Business (moderated by Parinya Pattayanun) |
| 3:30pm | Coffee / Tea Break |
| 3:50pm | Fireside Chat |
| 4:00pm | All that Jazz: Master the Art of AI in CX |
| 5:00pm | Dance the Night Away |
| 5:15pm | Entertainment, Networking and Refreshment (Winner announce at 6:00 pm) |
Regional Sales Director, SEA | NICE
Customer Services and Supports Director | Boon Rawd Supply
Chain (BRS)
Managing Director, Technology Head | Accenture Thailand
SVP | Bangkok Bank
Director, Pre-sales | NICE
Principal Partnerships | Interact CX
Country Manager | NICE
| 9:00am | Registration |
| 9:15am | Welcome Address |
| 9:30am | Customer Speaker |
| 10:00am | Industry Panel |
| 10:30am | Coffee / Tea Break |
| 10:50am | Fireside Chat |
| 11:20am | Master the Art of AI in CX |
| 12:00pm | Closing Address |
| 12:15pm | Networking and Lunch |
VP, South Asia & Middle East | NICE
Director, Pre-sales | NICE
Account Executive | NICE
| 4:00pm | Registration |
| 4:15pm | Let the Party Begins |
| 4:30pm | Perfect Strike: The Winning Formula to DigiPlus’ Digital Transformation |
| 5:00pm | Industry Panel: Harnessing CX AI and Groove in a Human Centric Business (moderated by Sanjay Gupta) |
| 5:30pm | Coffee / Tea Break |
| 5:50pm | Mama Mia: Unlocking the Best Kept Secrets of WFM (hosted by Nadia Younan) |
| 6:20pm | Stayin’ Alive: Master the Art of AI in CX |
| 7:05pm | Rollin’ Good Times |
| 7:15pm | Games, Dinner and Networking |
VP, South Asia & Middle East | NICE
Contact Centre Head | DigiPlus
Global Senior Director, Business Intelligence and CX | AFNI
Head of ATM Operations and Vendor Management | UnionBank
Head, BPS Philippines and CX Lead APAC | CGI
VP,WFM and Business Info | Teleperformance
WFO Solutions Manager APAC | NICE
Director, Pre-sales | NICE
Founder | Interact CX
Country Manager | NICE
